Our Policies2016-10-19T15:30:03+00:00

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the www.LatexSleep.com website (http://www.latexsleep.com).

All client information is kept in-house and strictly confidential. The personal information collected from you during order processing (name, address, phone & fax numbers, email address and credit card number & expiration date) is used exclusively for contact, shipping and billing purposes. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: name, address and phone number. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. Latex Sleep does not share our customer’s personal information with any third party.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Latex Sleep uses a secure server and 128 bit encryption ensuring that all client information is safe. Your credit card is charged only after your order has been reviewed and processed for delivery. Your transaction is just as secure as if you came into our store personally. Your personal information is stored on our premises in a locked fire file.

If you have any questions regarding the privacy and security practices of this site, call us toll free at 1-800-637-0872.

Shipping Policy

All of our products ship by UPS within 2 working days with a transit time of 5-7 days anywhere in the continental US.

FREE SHIPPING ON ALL PRODUCTS.

Return Policy

Thirty-day money back guarantee with customer paying return shipping charges. Please call our customer support line to secure a “Customer Return Authorization number” ( CRA# ).